Privacy Policy

Effective date: June 1, 2026

This Privacy Policy explains how Piping Labs (“Piping Labs”, “we”, “us”) collects, uses, shares, and protects personal information when you visit pipinglabs.com, create an account, use our hosted services (the “Services”), or download and use our plugins, add-ins, and desktop tools (the “Software”; together with the Services, the “Products”). It should be read with our Terms and Conditions.

1. Who We Are

Piping Labs is a software company based in South Carolina, United States. We are responsible for the personal information described in this policy, except for Customer Content, which we handle on behalf of our customers as described in Section 12. You can reach us through our Contact Us page.

2. Information We Collect

  • Account information. When you create an account, we collect your name, email address, and organization. Sign-in is provided by Amazon Web Services Cognito, which processes your password and multi-factor authentication (MFA) settings on our behalf. We do not see or store your password in plain text. We keep records of sign-in activity, such as time, IP address, and device or browser details, for security.
  • Customer Content. Files, models, catalogs, specifications, project data, and other content you or your users upload to or create in the Products.
  • Billing information. Payments are processed by Stripe. Stripe collects your card or payment details directly. We receive limited information such as your billing name, address, the last four digits and type of card, and transaction history. We do not store full card numbers.
  • Software license check-in data. Our Software checks in with our servers at least every 30 days to validate your license. A check-in sends license and account identifiers, a device identifier, the Software version, and the time of the check-in. It does not send your drawings or project files.
  • Downloads. When you download Software or files from our site, we record which item was downloaded, when, and by which account, along with IP address and browser details.
  • Contact and form submissions. When you use a form on our site, such as the Contact Us form, we collect what you enter, typically your name, email address, company, and message.
  • Support communications. When you contact us for support, we keep the correspondence and any information or files you share.
  • Website usage information. Our website uses a Google tag (Google Analytics) to understand how visitors use the site, such as pages viewed, referring sites, approximate location derived from IP address, and device and browser type. Our web server also logs standard request data such as IP address and browser user agent.

3. How We Use Information

  • To provide, operate, and maintain the Products, including authenticating you and validating licenses.
  • To process payments, manage subscriptions, and keep business and tax records.
  • To respond to inquiries and provide support.
  • To send service-related notices, such as security alerts, billing notices, and changes to our terms.
  • To protect the security and integrity of the Products, prevent fraud and abuse, and enforce our Terms.
  • To understand usage and improve the Products and our website.
  • To comply with legal obligations.

We may send product news to customers and people who ask to hear from us. You can opt out at any time using the link in the message or through our Contact Us page.

4. Legal Bases

Piping Labs is based in the United States and our Products are directed mainly to US customers. Where a law requires a legal basis for processing, we rely on performing our contract with you, our legitimate interests in running and securing our business, compliance with legal obligations, and, where required, your consent.

5. How We Share Information

We share personal information only as described here:

  • Service providers. We use vendors that process information on our behalf under contracts that limit their use of it. These include Amazon Web Services (hosting, storage, and Cognito sign-in), Stripe (payments), our website hosting provider, email providers, and Google (website analytics).
  • Legal requirements. We may disclose information if we believe in good faith it is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Piping Labs, our customers, or others.
  • Business transfers. If Piping Labs is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
  • With your direction. We share information when you ask us to, such as when you connect the Products to another system.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

6. Cookies and Similar Technologies

We use cookies and similar technologies that are needed for the site and Products to work, such as keeping you signed in and protecting forms from spam. We also use Google Analytics cookies to measure website usage. You can block or delete cookies in your browser settings; some features, such as sign-in, may not work without them. You can also opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout. Our site does not currently respond to browser “Do Not Track” signals, but we honor Global Privacy Control signals where required by law.

7. Data Retention

  • Account information is kept while your account is active and for a reasonable period afterward to handle questions, disputes, and reactivation.
  • Customer Content is deleted within 30 days after your subscription ends or your account is terminated, unless you ask us to export it first or the law requires otherwise. Copies in backups are removed as backups roll off on their normal schedule.
  • Billing and tax records are kept as long as required by law.
  • Security logs, license check-in records, and download records are kept as long as reasonably needed for security, licensing, and troubleshooting.
  • Contact and support messages are kept as long as needed to respond and maintain our customer relationship.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and MFA support through Cognito. No system is completely secure, so we cannot guarantee absolute security. Please keep your credentials confidential and tell us promptly through our Contact Us page if you suspect unauthorized access to your account.

9. Where Information Is Processed

We and our main service providers process and store information in the United States. If you use the Products from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

10. Your Choices and Rights

You can review and update much of your account information in the Products. Depending on where you live, you may have the right to:

  • know or access the personal information we hold about you;
  • correct inaccurate information;
  • delete your personal information;
  • receive a copy of your information in a portable format; and
  • opt out of targeted advertising, sale, or profiling, although we do not engage in these.

Residents of California and other US states with consumer privacy laws have these rights under those laws, and we will not discriminate against you for using them. To make a request, contact us through our Contact Us page. We will verify your identity before acting, usually by confirming control of the email address on your account. You may use an authorized agent, and we may ask for proof of the agent’s authority. We will respond within the time the applicable law requires. If we decline your request, you may appeal by replying to our decision through the same page, and we will respond to the appeal within the time the law requires.

11. Children

The Products are business tools and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

12. Customer Content

For Customer Content, Piping Labs acts as a service provider (or processor) to the customer organization that holds the subscription. The customer controls that content and decides how it is used, and we process it only to provide the Products and as the customer instructs. If your organization’s account includes your personal information and you want to exercise a privacy right, please contact your organization; we will assist it as needed.

13. Third-Party Links and Services

Our site and Products may link to or work with third-party websites and services, such as Autodesk, Microsoft, or LinkedIn. Their privacy practices are governed by their own policies, and we are not responsible for them.

14. Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page with a new effective date. For material changes, we will give at least 30 days’ notice by email or through the Products before they take effect.

15. Contact

For privacy questions or requests, please use our Contact Us page.

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